FAQ

​How Do I Place An Order?

 

Add your product to cart and complete purchase using credit card or PayPal.

 

Payment and Delivery

 

When you purchase one of our digital files it is automatically delivered to you as soon as payment is received.

  • Immediate Payment: When online payment (e.g. credit card, PayPal, etc.) is received, a confirmation email will be sent to you with a download link. The link also appears on the Thank You page which will be available for 30 days.

  • Delayed Payment: When you place an order in which payment does not arrive immediately (e.g. offline payment or echeck), a link is not sent in the email sent to confirm the order. Only after payment is received will an email be sent to you with a download link.

Missing Download

After payment is receive you will be provided with an email with the link to download your file(s), one is also provided on the Thank You Page. If you missed the link or didn't receive the email, please contact us with your order number and we'll be happy to email your files to you.

​File Download Format

 

Your file will be provided in a .zip folder. You will need to un-zip this folder to access the files within. If you made purchase using your cell phone this may not be possible and you will need to do so on an actual computer. If you are not able to un-zip the file please contact us and we'll be happy to email you the files separately.

Returns & Refunds

 

You are purchasing a digital file (nothing physical will be mailed). We do not offer refunds on purchases made. If, however, you are unhappy with your purchase please reach out and we'll do what we can to make it right.

Compatibility Guarantee

 

While we do guarantee that the file type listed is what you will receive, we DO NOT guarantee that it will be compatible with the software you are using. Many different software applications open and read files differently and our files have not been tested with every application.